Privacy request
Request deletion of a RIOS account or selected data.
SeVIIen LLC operates RIOS. You may request deletion of your account and associated personal data, or ask us to delete selected data without closing your account.
How to submit a request
- Email info@riosos.com from the address associated with your RIOS account.
- Use the subject “RIOS account or data deletion request.”
- State whether you want the entire account deleted or only specific data deleted.
- Include the organization or workspace name needed to locate your account. Never send a password, payment credential, or security code.
RIOS will verify identity and authority before acting on a request and may ask for additional non-secret information when the email address alone is insufficient.
What is deleted or retained
After a verified full-account request, RIOS removes or de-identifies the account profile, authentication credentials, active sessions, optional profile content, and other personal data that is not required to be retained. A request for selected-data deletion is handled only for the identified records while the account remains open.
Limited records may be retained when required for security, fraud prevention, legal compliance, accounting, contractual obligations, dispute resolution, safety, or an attributed audit history. Provider backups and derived copies expire according to the applicable retention cycle. Data controlled by a business using RIOS may require that business to approve or complete the request.
Timing and status
RIOS acknowledges verified requests and communicates any required follow-up, applicable retention, and final disposition by email. Access may be suspended while a full-account deletion request is being completed.